Adirondack Chairs and Cushions

 

Adirondack Chairs and Cushions FAQ Frequently Asked Questions

  • Assembled Products and Non Assembled Products

  • Finishing Tips

  • Returns, Exchanges, Warranty Replacement

  • Security, Credit Card Payments and PayPal 

  • Shipping and Damage

  • When will my order arrive?



  • 1. Assembled Products and Non Assembled Products:


    When you see a reference to assembled product pricing, it primarily means that the products will come partially assembled versus non-assembled kit form. Most all assembled products will be 70 percent to 90 percent assembled. Below is a diagram which will aid you in understanding the difference between assembled and non-assembled products.
    All components have been pre-cut, drilled, and sanded. Easy to follow instruction sheets are included, and in most cased customers will find on an average assembly time of 15 minutes to 1 hour.

    Non-Assembled:

    Both Packages Feature:
    • Solid Western Red Cedar construction.
    • Handcrafted pre-fit components.
    • Pre-drilled holes.
    • Fully sanded finishes.
    • Smooth routed edges.
    • Rust Resistant Zinc Plated Hardware.

    What you get when you order from us:
    • Detailed craftsmanship.
    • Simple Illustrated Instructions.
    • All the necessary hardware included.
    • Our no hassle return policy.
    • Satisfying products that are built to last.

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    2. Finishing Tips:



    Yes, finishing a chair could be a lot of work but the benefits are more than worth it. If you have a pine chair, you must finish it. Pine will eventually turn black from mold if left natural, or crack from the lack of UV protection and form moisture levels. Its better to assemble your furniture first, then stain it - especially if you are planning to use the recommended wood glue (staining before assembly doesn't give the glue anything to adhere to).

    Cedar:
    You can leave your cedar chair to weather naturally and if left to weather naturally it willfade in color to a silver-grey color. Western Red Cedar will show the best with several coats of a good quality exterior stain.
    You can paint our Western Red Cedar products and as with any exterior painting, in time you may have to paint again. You should consult your local paint dealer or hardware store for more advice on products suitable for your usage and location. Be sure to follow all of the manufacturer's instructions, which often include a light sanding in between coats. One nice thing about cedar is you can leave it unfinished.

    Pine:
    If you have purchased the White Pine, you must finish it prior to putting it outside, as pine is prone to developing mold if left untreated. We recommend using a wood stain such as Sikken's Cetol 1, several coats of which provides a long lasting finish. Do not use straight Varathane or Urethane, even though they look nice initially, they weather very quickly and will allow moisture to get at chair before you even notice. If you prefer to paint your chair, or try something more artistic, you must be sure to use an EXTERIOR paint. You should consult your local hardware store dealer for further instructions for your area.

    Teak:
    Teak wood is a hardwood that is primarily found in India, Burma, Thailand, Indonesia, and Java. All of our Teak Outdoor Furniture comes from Jakarta, Indonesia (Milled in an environmentally friendly plantation). Teak wood has is naturally oily and requires special treatment for indoor and outdoor use. If left to weather naturally outdoors the teak wood will gradually over time turn a soft grey color. For the backyard naturalist, this is a big plus because it allows the teak furniture to blend in with the natural surroundings.
    For those of you that would like to preserve the natural look.

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    3. Returns, Exchanges, & Warranty Replacements:




    Returns:

    All returns must be requested within 14 days of receipt of merchandise and are subject to a standard 15% restocking fee.
    All merchandise must be returned in original factory condition, including all packaging materials, inserts, hardware packs and manuals.
    All orders canceled after packages have been shipped will be subject to round trip shipping and handling charges. A return for refund does not come under warranty conditions below; therefore you will be responsible for the cost of return shipping. Open box items will be inspected and are subject to a restocking fee of 15%.

    Exchanges:
    If you would like to exchange an item for a different one, you will need to request a return authorization number (RA Form) to return the product for exchange and indicate which item you are exchanging for.

    Once you receive the RA Form print it out and attach a copy to the outside of each package being returned.

    You may ship the items back to the supplied shipping address with your choice of shipping method.

    Then e-mail us with the tracking number.

    All returns must be accompanied by the RA Form and must be shipped pre-paid to our US warehouse.

    Any shipment returning without this documentation will be refused and no amount will be refunded.

    If returning for an exchange we will ship a replacement to you at no charge if shipping is within the USA.

    Warranty Replacements:
    If you receive a defective item, Adirondack Chairs And Cushions will, at its discretion and expense replace any parts that are found defective within 14 days of purchase.
    Adirondack Chairs And Cushions must be notified by e-mail with supporting pictures of defective item or part.

    Our 14 day warranty covers replacement of any defective item or part, it does not cover a refund of the purchase price for a return. In the event you decide to cancel your order for a refund, then you will be responsible for returning the item to us as outlined in our return section above.

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    4. Security, Credit Card Payments & PayPal:



    For your security, Adirondack Chairs & Cushions offers two forms of (128 bit encryption) secure payment gateways for your online credit card processing. One utilizing a traditional credit card processing center and the other utilizing PayPal, as detailed below.

    A convenient source for safely using credit cards to make secure transactions across the Internet. Founded in 1998, PayPal, an eBay Company, enables any individual or business with an email address to securely, easily and quickly send and receive payments online. PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.

    PayPal has quickly become a global leader in online payment solutions with over 30 million account members worldwide. Available in 38 countries around the world, buyers and sellers on eBay, online retailers and businesses, as well as traditional offline businesses are transacting with PayPal.

    PayPal has received close to 20 awards for technical excellence from the Internet industry and the business community at large -most recently the 2003 Webby Award for Best Finance Site and the 2003 Webby People's Voice Award for Best Finance Site.

    Located in Mountain View, California, PayPal was acquired by eBay Inc. in October, 2002.

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    5. Shipping Damage:



    **VERY IMPORTANT**
    It is the customer's responsibility to check that all PACKAGES are accounted for and product and/or carton is free of damage before signing delivery receipt - specific product damage must be notated. If inspection cannot be done in a reasonable amount of time, the customer must notate "SUBJECT TO INSPECTION" before signing for the waybill. If concealed damage is discovered, customer must notify Adirondack Chairs and Cushions of specific damage within 24 hours. If the above notation or specific damage is not stated on the waybill, we will be unable to replace or otherwise warranty the order.

    Upon delivery of products be sure to open the box and inspect the merchandise before accepting and signing for delivery.

    If you discover upon inspection that the merchandise is damaged you should refuse to accept the delivery and note damage on shippers copy of freight bill. Contact Adirondack Chairs And Cushions within 24 hours. Adirondack Chairs And Cushions will facilitate all correspondence with the freight company and arrange for a replacement part or product to be shipped free of charge.

    If you have noted the damage on the waybill and decided to keep the product Adirondack Chairs And Cushions must be notified of damage with supporting photos of damaged items and photos of both inner and outer packaging by e-mail within 2 days. Adirondack Chairs And Cushions will handle correspondence with freight company and arrange for a replacement part or replacement product to be shipped free of charge. In the event you would like to cancel your order for a refund it will be considered a return and you will be responsible for returning items as outlined above in return policy.

    If damaged packages are received without notating the damage on driver’s waybill, Adirondack Chairs And Cushions must be notified by email within 2 days with supporting photos of the damaged product and photos of all internal and external packaging. Adirondack Chairs And Cushions will replace the product free of charge, however if the damage notation has not been made on the drivers copy of the waybill the contract that Adirondack Chairs And Cushions made with the freight company will become null and void.
    Therefore you will be required to pay all freight charges involved with the return of the damaged item(s) as well as all freight charges for shipping the replacement item(s) to you.

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    6. When will my order arrive?:



    Orders addressed to the continental United States and Canada are shipped UPS ground and take between 4 to 9 business days to arrive after item has been shipped. If you live outside of the United States, send me an e-mail with the items you would like to order along with your complete address and a representative from Adirondack Chairs & Cushions will inform you if we ship to your location.

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